Senior Site Manager
Fayetteville, Arkansas•Full-time
$67,000 - $68,000 annually
$67,000 - $68,000 annually
About the Job
We're Hiring: Senior Site Manager
Are you a proven leader who thrives in fast-paced, client-facing environments? Join us as a Senior Site Manager and lead the day-to-day operations of a large-scale managed services site while driving operational excellence, customer satisfaction, and team performance.
What You'll Do:
- Lead and develop high-performing teams.
- Manage multiple service lines including print, mail, imaging, hospitality, and courier services.
- Drive SLA performance, operational efficiency, and customer satisfaction.
- Partner with clients to improve workflows and business processes.
- Lead change management initiatives and continuous improvement projects.
- Oversee staffing, coaching, performance management, and succession planning.
What We're Looking For:
- 5+ years of experience in a customer-facing, B2B and/or technical environment.
- 2+ years of people management experience preferred.
- Strong operational leadership and problem-solving skills.
- Excellent communication and presentation abilities.
- Advanced technology aptitude and Office 365 proficiency.
- Passion for delivering exceptional customer experiences.
Why Join Us?
- Lead impactful client operations.
- Develop and mentor talented teams.
- Drive business growth and service excellence.
- Be a trusted advisor in a dynamic, customer-focused environment.
Apply today and take the next step in your leadership career!
About Ricoh
Mission and Vision
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.