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Ricoh

Senior Field Technician

San Bernardino, California•Full-time
$24 - $25 annually
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About the Job

Senior Field Representative, Field Services Support


Pay Range: $19.86 - $26.35 per hour

Join a Team That Keeps Businesses Running

Are you a skilled technician who enjoys solving complex problems, working directly with customers, and making an impact every day? We're looking for a Senior Field Representative, Field Services Support to provide expert service and support for advanced office technology solutions across a designated territory.
In this role, you'll be trusted to independently diagnose, repair, and maintain a variety of office equipment while building strong customer relationships and mentoring fellow technicians. If you're hands-on, customer-focused, and thrive in a fast-paced field environment, we'd love to hear from you.

What You'll Do


Deliver Technical Excellence

  • Diagnose, troubleshoot, repair, and maintain advanced office technology equipment.
  • Perform installations, upgrades, retrofits, and equipment removals.
  • Support multifunction devices, color and black-and-white systems, and related technologies.
  • Stay current on new products and technical advancements through ongoing training.

Be the Subject Matter Expert

  • Provide advanced technical support to fellow technicians.
  • Assist in resolving escalated and complex service issues.
  • Share expertise through on-the-job training and technical coaching.
  • Serve as a trusted resource for both customers and team members.

Manage Your Territory

  • Organize and prioritize service calls efficiently.
  • Maintain accurate parts inventory and company assets.
  • Partner closely with sales teams to identify upgrade opportunities and customer needs.
  • Complete service documentation and administrative tasks accurately and on time.

Create Exceptional Customer Experiences

  • Build and maintain strong customer relationships.
  • Resolve challenging service situations with professionalism and expertise.
  • Communicate technical information clearly and effectively.
  • Ensure customers receive outstanding support and timely solutions.

What We're Looking For


Required Qualifications

  • Technical school education or equivalent hands-on technical experience.
  • 3+ years of field service, equipment maintenance, or related technical experience.
  • Minimum of 1 industry certification.
  • Strong electro-mechanical and electronics troubleshooting skills.
  • Valid driver's license and ability to travel throughout an assigned territory.
  • Excellent communication and customer service skills.

Preferred Skills

  • Experience servicing printers, copiers, multifunction devices, or related office technology.
  • Strong diagnostic and problem-solving abilities.
  • Experience mentoring or training technicians.
  • Ability to work independently with minimal supervision.
  • Strong organizational and territory management skills.

Why Join Us?

  • Competitive hourly pay
  • Company-provided technical training and career development
  • Opportunity to become a technical specialist and mentor
  • Autonomous work environment with diverse daily challenges
  • Collaborative team culture focused on innovation and customer success

Physical Requirements

This role requires frequent driving, standing, walking, bending, lifting, and moving equipment. Candidates must be able to lift up to 50 pounds and work safely in various customer environments and weather conditions.
If you're ready to take your technical career to the next level and make a real impact with customers every day, apply today!
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