Senior Field Service Technician (Printers and Copiers)
Albany, New York•Full-time
$28 - $29 hourly
$28 - $29 hourly
About the Job
Now Hiring: Senior Field Service Technician – Printers and Copiers
Are you the go-to expert when equipment gets tough? Do you enjoy solving complex technical problems while owning your territory? We’re looking for a hands-on, highly skilled Senior Field Service Technician to join our team and take charge in the field.
What You’ll Do:
- Tackle advanced service and repair work on office equipment.
- Diagnose and resolve complex issues on B&W, color, and multifunction devices (MFPs).
- Handle full lifecycle installs, removals, and retrofits.
- Serve as the technical expert in your assigned territory.
- Provide 2nd-level support to fellow technicians when needed.
- Train and mentor newer techs, sharing best practices.
- Manage your schedule, territory, and inventory independently.
- Maintain accurate documentation and service records.
- Build strong customer relationships and ensure high satisfaction.
- Identify and share sales opportunities during service visits.
What You Need:
- Experience servicing copier / printer / MFP equipment.
- Strong troubleshooting and diagnostic skills.
- Ability to work independently in the field.
- Excellent customer service and communication skills.
- Personal vehicle required (mileage reimbursement provided).
Compensation & Perks:
- $29/hour starting pay.
- Mileage reimbursement for travel.
- Autonomy in your day-to-day work.
- Opportunity to grow into a technical leadership role.
Why Join Us?
You won’t just fix machines—you’ll be the trusted expert customers rely on and the leader other techs turn to.
About Ricoh
Mission and Vision
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.
At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.