On-Site Print Center Lead
Responsibilities
Print Production and Quality Control
• Operate digital print equipment with accuracy and consistency.
• Review job tickets, confirm specifications, and ensure files are correctly prepared before production.
• Inspect printed materials throughout the process to ensure high quality work that matches customer expectations.
• Perform finishing tasks such as binding, folding, cutting, or assembling as needed.
• Use Fiery workflows or similar tools to manage color, file processing, and production queues.
• Maintain clean, organized work areas that support efficient production.
Customer Service and Communication
• Serve as the primary on-site contact for customers.
• Answer questions, clarify job requirements, and communicate timelines clearly.
• Provide timely updates and resolve issues with professionalism and care.
• Support customers in understanding available services and best practices for preparing their print jobs.
Workflow and Order Management
• Track and monitor incoming print requests using order management platforms.
• Prioritize jobs to meet customer deadlines while maintaining quality.
• Maintain required reporting and production documentation.
• Organize jobs by confirming job names, numbers, instructions, and necessary supplies.
Equipment Operation, Maintenance, and Troubleshooting
• Keep digital print equipment performing at its best.
• Perform basic maintenance tasks such as clearing jams, loading consumables, and running calibrations.
• Troubleshoot common hardware and software issues.
• Escalate service needs when repairs or advanced diagnostics are required.
• Complete technical training for new equipment as assigned.
Site Leadership and Accountability
• Represent the print center with a professional appearance and customer focused approach.
• Take ownership of day to day operations and production outcomes.
• Maintain inventory of supplies and parts and follow company processes for ordering.
• Support a safe, organized, and efficient work environment.
• Perform other duties as assigned to support the success of the site.
 

Qualifications
Required
• High school diploma or equivalent.
• Minimum of two years of experience in a print production setting.
• Strong customer service skills in both phone and email communications.
• Ability to organize work, prioritize tasks, and meet deadlines.
• Experience operating, calibrating, and troubleshooting print equipment.
• Ability to lift up to 50 pounds and perform tasks that involve walking, standing, reaching, or bending.
Preferred
• Five or more years of print production experience.
• Experience with Fiery front end systems.
• Familiarity with MarketDirect Storefront or other order management platforms.
• Experience working with branded materials or style guidelines.
 
Working Conditions
• On-site role in a professional print and office environment with normal lighting, noise levels, and temperature.
• Work includes both production tasks and customer interaction.
• Requires routine use of digital print equipment, computer systems, hand tools, and related equipment.
• Physical activity varies throughout the day.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.