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Systems Administrator / Systems Operator (SA) Digital Automation Systems Operator Position Profile

The Digital Automation Systems Operator (SA) works on-site within designated Service Advantage Partner locations and serves as the primary Systems Operator. This role is responsible for operating, monitoring, and supporting a variety of Partner-sold automation equipment at customer locations, typically within a defined geographic area.

The SA demonstrates technical expertise in Modular Control Systems, Partner structures, and client systems while managing system priorities and performance across daily operations. This position requires strict adherence to Partner-approved Standard Operating Procedures and close collaboration with the Partner Support team to proactively identify and resolve issues affecting system performance.

The overall objective of this role is to maximize automation system output, efficiency, and uptime while delivering expert-level technical support and customer satisfaction.

Job Duties and Responsibilities:

Provide front-line operational support for client automation systems, including robotics, 3D printing, workstations, and related technologies.
Operate and support automated systems, software-based control systems, and associated electrical and mechanical equipment.
Deliver hands-on electro-mechanical support, including use of Linux and command-line tools, to maintain and troubleshoot client systems.
Maintain direct communication and coordination with client vendor partners at the Partner level.
Support client key performance indicators (KPIs) by maximizing system uptime and operational efficiency.
Perform system software installations and updates according to client technical specifications.
Diagnose and remediate system issues to ensure high levels of performance and reliability.
Collect, analyze, and interpret data to support sound technical decision-making.
Perform a full range of system support services, including diagnostics, installation, mapping, induction, removal, configuration testing, and commissioning.
Demonstrate required digital competencies for assigned products and system levels.
Complete assigned technical training on supported client systems.
Review and stay current on all technical documentation related to supported systems and products.
Act as a positive influence and champion within the team and organization.
Proactively identify opportunities for process improvement and operational excellence.
Perform additional duties related to Partner Support as assigned.

Qualifications:

(Education, Experience, and Certifications):

Required Qualifications:

Associate degree, four-year apprenticeship, or equivalent experience/training in Robotics, Mechanical, Mechatronics, or Electrical disciplines.
Demonstrated professionalism in appearance and conduct.
Experience and proficiency with:
- Automated systems and software-based controls.
- Electrical and electronic principles.
- Linux environments and technical tools, including Java, XML, SQL, and database administration.
- PLC (Programmable Logic Controller) programming.
- Industrial PC systems.

Preferred Qualifications:

Degree from a vocational school or college with a focus on Robotics, Mechanical, or Electronics fields.
Proven ability to multitask and prioritize across multiple projects and workloads.
Ability to work independently with minimal supervision.
Physical dexterity with the ability to stand for extended periods.
Strong written and verbal communication skills with peers, management, contractors, and vendors.
Highly self-motivated, customer-focused, and committed to team success.

Knowledge, Skills, and Abilities:

Advanced knowledge of electro-mechanical devices, automation systems, and technology applications.
Expert understanding of assigned client automation systems.
Strong, methodical troubleshooting and problem-solving skills.
Excellent interpersonal and verbal communication abilities.
Exceptional customer service skills, including follow-through to ensure issue resolution.
Ability to read, interpret, and apply technical documentation such as site operations manuals, technical guides, and industry publications.

Working Conditions, Mental and Physical Demands:

Primarily works in a warehouse environment with adequate lighting, ventilation, and standard temperature and noise levels.
Variable shifts and overtime may be required based on Partner operational needs.
Regular use of laptops, specialized software, and client testing equipment.
Ability to move wheeled objects up to 400 pounds and lift and carry items weighing up to 50 pounds.
Frequent stooping, bending, squatting, and kneeling required to support automation systems.
Overnight travel may be required to attend or provide vendor-specific training.

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